SHIPPING & RETURNS

Shipping Policy

Each garment is handmade to order by our team, and all Gquadro items are completed and dispatched within 15 working days.

Please note that during peak demand periods, processing times may be longer. If you need your order to arrive urgently or by a specific date, don’t hesitate to contact our team for assistance.

We ship packages throughout Italy, Europe, and beyond. Please be aware that for shipments outside the EU, duty fees are not included in the shipping costs.

Once your order has been processed, you will receive a confirmation email with tracking details.

Thank you for choosing Gquadro Lab!

Return & Exchange Policy

At Gquadro Lab, our philosophy is rooted in sustainability, minimizing waste in fabric, labor, and carbon emissions. To ensure a well-fitted garment and reduce returns, we offer a bespoke service. If you’re unsure about your size or measurements, please reach out to us here.

Please note that returns are not accepted for bespoke orders, as these items cannot be resold. However, we do accept exchanges. For standard-sized garments, you will be responsible for the shipping costs associated with the exchange. Original shipping costs are non-refundable.

In the rare event that you receive a faulty item, please contact us, and we will promptly assist you in finding the best solution. You may request a return via email within 7 days of receiving your order, and you have 14 days to send it back to us.

All returned items must be unworn, in their original packaging, with all tags attached, and in perfect condition. Once we receive the returned item, we will inspect its condition and provide you with a code for a refund, minus any Stripe fees and shipping costs.

Thank you for supporting sustainable fashion!